| 1. What is this Click Click Call? |
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Click Click Call is a web based application that allows two users to connect by entering in a phone number on a web site where Click Click Call is offered. |
| 2. How does Click Click Call work? |
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Here's how it works: Click the Click Click Call link, and you'll be invited to enter your own phone number into a special field. When you do so and then click Connect, Click Click Call will call your number almost immediately. Pick up, and you'll hear ringing on the other end as Click Click Call connects you to the party you selected. When they answer, you simply talk normally as you would with any other call. |
| 3. Is Click to Call right or me? |
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Click to Call is right for many people! If you use ebay, you can place links to allow buyers to instantly connect. If you send emails, you may create email business cards to allow people to call you from an email. If you have an online classified web page, allow viewers to contact listers at no cost. If you have a business web site let callers connect with a click. If you have a personal blog, let viewers call you without giving out your number. If you have a 1-800 number, let callers from your web site connect at a lower rate. |
| 4. Who is charged for the connection? |
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The Click Click Call Advertiser pays the bill for all calls, both local and long-distance. However, if a web site viewer gives us a mobile phone number, their normal airtime fees or other fees charged by their provider for the call may apply. |
| 5. How much does it cost? |
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| Each of our service outlines have either a per minute package fee or a base set up fee, a recurring minimum flat rate fee and a per second overage fee. Accounts using over the flat fee time are billed the overage rate. Visit our Comparison Page for more details. |
| 6. Are there any hidden fees? |
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| There are no hidden fees! All of our prices are CLEARLY outlined on our service comparison chart. |
| 7. What's the catch? |
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| There is no catch! If you sign up you will be billed the fees outlined on our service comparison chart. You may also refer customers to earn your service for free, or to generate recurring income. |
| 8. How can your prices be so low? |
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| We have partnered with Canada's largest VOIP service provider and have secured the most inexpensive pricing in the industry which we have passed on to our customers. |
| 9. What if I don't use my account frequently? |
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| You may purchase the Personal / Small Business Account and obtain prepaid minutes you may use at any time. There are no recurring fees and you are about to carry your unused minutes as long as you have an account. |
| 10. How do I cancel my service? |
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| Send an email with your cancel request, or don't use your account. This way it will be available to you in the future if you wish to use it again. |
| 11. Are there any refunds? |
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| No. Due to our high cost per transaction, and our lowest prices on the net, we are unable to refund for any usage on accounts. |
| 12. Do you guarantee your service? |
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| We guarantee all of our service. If you have issues at any time you are encouraged to contact us and we will be more then willing to credit your account. |
| 13. Is there a free trial? |
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| Yes. If you sign up for a Personal / Small Business Account you have 60 FREE minutes to use our service in any of your 27 country coverage locations. You may choose to purchase more minutes after expiring your initial free 60 minutes. |
| 14. Can I change my account type after I sign up? |
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| Yes. To change your account type please send us a notification to do so with the type of change you desire. Please note setup charges may apply. |
| 15. What methods of payment are there? |
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| You may pay by major credit card, VISA, Master Card and American Express, or you may pay by cheque via mail. |
| 16. How much FREE time does my FREE account have? |
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| All personal and small business accounts come with 60 minutes of FREE talk time. You are completely unrestricted from calling any of our 27 countries! |
| 17. Do I need my credit card for a FREE account? |
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| At no time do we ask for your credit card before you may use our service. After you have used your 60 minutes of time, you may then decide to pay and continue using our service. |
| 18. How much does a personal / small business account cost? |
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You have 3 options for purchasing additional talk time for your personal and small business accounts.
1. Talk 60 - 60 Minutes of talk time for $3.99
2. Talk 180 - 180 minutes of talk time for $9.99
3. Talk 600 - 600 minutes of talk time for $29.99 |
| 19. How does my Partner Commission Account work? |
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| You are provided with a unique link which you can place on your web site to direct traffic to ours. When a web surfer clicks this link and signs up on our web site you earn a commission! You can also ask customers to sign up indicating your email if they are not referred from your web site. |
| 20. Does my Commission Account have FREE Click to Call? |
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| YES! All partner commission accounts are created as personal and small business accounts and come with 60 minutes of FREE talk time. You are completely unrestricted from calling any of our 27 countries! |
| 21. Do I need my credit card for my Partner Commission Account? |
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| At no time do we ask for your credit card before you may use our service. After you have used your 60 minutes of time, you may then decide to pay and continue using our service. Or you may refer customers and earn your service for FREE! |
| 22. What does my large business/ enterprise account come with? |
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| Each large business and enterprise account comes with 60 free minutes of talk time. Additionally you are able to modify your greetings and web messages, record calls add additional accounts for friends, family or colleagues. |
| 23. What does my online directory / classified account come with? |
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| Each online directory and classified account comes with 60 free minutes of talk time. Additionally you are able to modify your greetings and web messages, record calls add additional accounts for friends, family or colleagues. You also have access to our multiple account transfer campaigns where you may easily add thousands of sub-accounts. Access to our advances API is also provided, as well the ability to fully re-brand our service. |
| 24. Is there a setup fee for large business/ enterprise accounts? |
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| Yes, each large business/ enterprise account has a one time setup fee of $10.95. |
| 25. Is there a setup fee for online directory / classified accounts? |
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| Yes, each large business/ enterprise account has a one time setup fee of $99.95. |
| 26. Are there any monthly fees for large business/ enterprise accounts? |
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| Yes, each large business/ enterprise account has a flat monthly fee of $15.95. Additional time over this amount is billed at 4 cents per minute. |
| 27. How much will my credit card be billed today? |
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1) PERSONAL AND SMALL BUSINESS
- There is no charge
- You have 60 minutes FREE before you decide to continue using the service.
2) LARGE BUSINESS AND ENTERPRISE
- Your credit card will be billed the setup fee of $10.95, plus the monthly service fee of $15.95.
- The total bill to your credit card will be $26.90 plus tax.
3) ONLINE DIRECTORY, CLASSIFIEDS AND RESELLERS
- Your credit card will be billed the setup fee of $99.95, plus the monthly service fee of $49.95.
- The total bill to your credit card will be $149.90 plus tax.
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| 28. What do I get today? |
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| You get to start using your account with 60 minutes FREE! Create your own transfer campaign in less then 5 minutes! |
| 29. I need a customized application. |
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| Please feel free to contact us with your request and a pricing inquiry. |
| 30. I have a suggestion or comment! |
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| We are open to ALL comments and suggestions, especially good praise =) Feel free to contact us at any time. |
| 31. Are there any commitments or contracts? |
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| There are no commitments of any kind, or contracts you must bind to! Feel free to use the service as you please, whenever you like. Cancel at any time, there are no cancellation fees of any kind. |
